Vasco Pay Resource Centre

Hub for Company Administrators

LOGGING IN TO THE HUB

Log in to the Vasco Pay Hub using the username and password that was sent to you via email.

If you have not received your login details or wish to add another administrator to your account, please contact our Customer Support team.

ACTIVATING COMPANY CARDS

You must activate your Vasco Pay Prepaid Visa Cards before use. To activate your company cards please contact our Customer Support team.

By activating your card, you are accepting our Privacy Policy.

 

LOADING FUNDS ONTO YOUR CARDS

You must load your own funds on the cards before use. To do this, select the Customer/Card you wish to load in the Hub and view the Account Details.

Then, head to the internet banking site of your existing bank and select the ‘Pay Anyone’ or ‘Make a Payment’ option. Enter the BSB and Account Number of your Vasco Pay Card and your Card Name as the Account Name. Use an ABA file for bulk loads.

To keep a positive balance on your card, you can create an ongoing payment into your Vasco Pay account from a bank account. When you transfer funds, make sure you select ‘Recurring Payment’ and input the amount you desire e.g. $100/fortnight.

BLOCKING & REISSUING CARDS

If your card is lost or stolen, you need to act quickly to have the card cancelled. You can block your card immediately via the Vasco Pay Hub. You can also contact our Customer Support team who can then reissue a new card.

SMS CARD PIN

Cardholders can retrieve a forgotten PIN. Open the Card Profile in the Hub and ensure it is updated with a valid mobile number. Select ‘Reset PIN’ and an SMS will be sent with the card PIN.

VIEWING TRANSACTIONS

You can view transactions for all of your cards at once on the ‘Transactions’ tab in the Hub. Funds loaded onto the card will be under ‘Deposit’, transactions which have been settled under ‘Settled’ and pending transactions under ‘Held’.

If you wish to view transactions for each Card, open the Card Profile and select ‘View Transactions’.

DOWNLOADING REPORTS

You can download transaction and deposit reports for all cards at once for a specified date range to an Excel or CSV file on the ‘Reports’ tab in the Hub.

VASCO PAY MOBILE APP

Individual cardholders can be set up to use the Vasco Pay Mobile App to check their balance and transactions on-the-go.

Cardholders can also retrieve their PIN on the Mobile App using our ‘SMS Card PIN’ function.

To use this feature, update the mobile number and email address (all lowercase) on each Card Profile and notify our Customer Support team.

CONTACT US FOR HELP

  1. Please inform your cardholders to contact the Company’s Account Administrator for all queries related to their Vasco Pay card. The Company’s Account Administrator should be the only person to contact Vasco Pay relating to your account. We are only able to provide information and take action as instructed by the Account Administrator for security purposes.
  2. Account Administrators can call our Customer Support line on +61 2 9158 6047. Our business hours are Mondays to Fridays, 9 AM – 5 PM AEST, excluding public holidays.
  3. Email us at: [email protected]
  4. Chat to us live on our website during business hours.

Prepaid Card Functions

USING YOUR CARD

Once loaded, you can use your card wherever Visa is accepted – online and in-store, in Australia and overseas. Always press CREDIT and enter your PIN when using your card for shopping or withdrawing funds at an ATM.

PIN

Your card PIN will be mailed to you separately.

If you have not received your PIN, please contact our Customer Support team.

ENTERING AN INCORRECT PIN

For cardholder security, your card will be blocked for 24 hours if you enter your PIN incorrectly 3 times. Please contact Customer Support if you need to reset your PIN attempts. If your card has been withheld by an ATM, please contact us immediately and we will organise a new card for you.

CARD EXPIRY

If you have been actively using your card within 3 months of expiry, you will be issued with a new card. Please ensure your address details are up to date by calling Customer Support. You will be notified 2 months before your card expires. The expiry date is printed on the back of your card.

GOOGLE & SAMSUNG PAY

You can add your Vasco Pay card to Samsung Pay for Samsung devices and Google Pay for all Android devices. Google and Samsung Pay allows you to tap and pay on your phones without using your physical card.

CARD LIMITATIONS

There are a few things to consider when using your card.

1. Ensure you have activated and have an available balance on your card.
2. Your card cannot be used to ‘Pay at the Pump’ at petrol stations.

WEBSITE INFORMATION & ASSISTANCE

• Product Disclosure Statement
• General Cardholder Information
• Privacy Policy
• Online Query Service Through ‘Contact Us’
• Live Chat with a Live Agent (Business Hours)
• Frequently Asked Questions

APP SERVICES & ASSISTANCE

  • Card Activation
  • Transaction History and Account Balance
  • Get my PIN (via SMS)
  • Block your Card

Limits

AUD

Max Accumulated Card Load (total card life)

$150,000

Max Purchase Transaction Limit (24 hour period)

Up to available balance

Max Card Balance (at any one time)

$10,000

ATM Withdrawal Limit Standard:

$1,000/day

Card Fees & Invoicing

FEES & CHARGES

The primary Fees & Charges are outlined below. For full fees and charges, please read our Product Disclosure Statement.

MONTHLY INVOICING

You will be invoiced monthly in arrears during the first week of the month for every active card you have with us.

Fees

AUD

Card Renewal Fee (after card expiry)

$6.95 + GST

Monthly Fee

$5

ATM Domestic Transaction

$0.75

ATM International Transaction (outside Australia)

$2.50

International Foreign Exchange Fee (for transactions outside of Australia)

2.0%

Transaction Fee

$0

Reload fee

$0

Lost / Stolen Card

$10