Max Accumulated Card Load (total card life)
LOGGING IN TO THE HUB
Log in to the Vasco Pay Hub using the username and password that was sent to you via email.
If you have not received your login details or wish to add another administrator to your account, please contact our Customer Support team.
ACTIVATING COMPANY CARDS
You must activate your Vasco Pay Prepaid Visa Cards before use. To activate your company cards please contact our Customer Support team.
You must load your own funds on the cards before use. To do this, select the Customer/Card you wish to load in the Hub and view the Account Details.
Then, head to the internet banking site of your existing bank and select the ‘Pay Anyone’ or ‘Make a Payment’ option. Enter the BSB and Account Number of your Vasco Pay Card and your Card Name as the Account Name. Use an ABA file for bulk loads with transaction code 50, general credit.
To keep a positive balance on your card, you can create an ongoing payment into your Vasco Pay account from a bank account. When you transfer funds, make sure you select ‘Recurring Payment’ and input the amount you desire e.g. $100/fortnight.
BLOCKING & REISSUING CARDS
If your card is lost or stolen, you need to act quickly to have the card cancelled. You can block your card immediately via the Vasco Pay Hub. You can also contact our Customer Support team who can then reissue a new card.
SMS CARD PIN
Cardholders can retrieve a forgotten PIN. Open the Card Profile in the Hub and ensure it is updated with a valid mobile number. Select ‘Reset PIN’ and an SMS will be sent with the card PIN.
You can view transactions for all of your cards at once on the ‘Transactions’ tab in the Hub. Funds loaded onto the card will be under ‘Deposit’, transactions which have been settled under ‘Settled’ and pending transactions under ‘Held’.
If you wish to view transactions for each Card, open the Card Profile and select ‘View Transactions’.
You can download transaction and deposit reports for all cards at once for a specified date range to an Excel or CSV file on the ‘Reports’ tab in the Hub.
VASCO PAY MOBILE APP
Individual cardholders can be set up to use the Vasco Pay Mobile App to check their balance and transactions on-the-go.
Cardholders can also retrieve their PIN on the Mobile App using our ‘SMS Card PIN’ function.
To use this feature, update the mobile number and email address (all lowercase) on each Card Profile and notify our Customer Support team.
CONTACT US FOR HELP
USING YOUR CARD
Once loaded, you can use your card wherever Visa is accepted – online and in-store, in Australia and overseas. Always press CREDIT and enter your PIN when using your card for shopping or withdrawing funds at an ATM.
Your card PIN will be mailed to you separately.
If you have not received your PIN, please contact our Customer Support team.
ENTERING AN INCORRECT PIN
For cardholder security, your card will be blocked for 24 hours if you enter your PIN incorrectly 3 times. Please contact Customer Support if you need to reset your PIN attempts. If your card has been withheld by an ATM, please contact us immediately and we will organise a new card for you.
If you have been actively using your card within 3 months of expiry, you will be issued with a new card. Please ensure your address details are up to date by calling Customer Support. You will be notified 2 months before your card expires. The expiry date is printed on the back of your card.
APPLE PAY, GOOGLE PAY AND SAMSUNG PAY
You can add your Vasco Pay card to Google Pay or Samsung Pay for all Android devices, or Apple Pay for all Apple devices. The Pays allow you to tap and pay on your phones without using your physical card.
There are a few things to consider when using your card.
1. Ensure you have activated and have an available balance on your card.
2. Your card cannot be used to ‘Pay at the Pump’ at petrol stations.
WEBSITE INFORMATION & ASSISTANCE
• Product Disclosure Statement
• Terms & Conditions for Companies
• Terms & Conditions for Cardholders
• Online Query Service Through ‘Contact Us’
• Live Chat with a Live Agent (Business Hours)
• Frequently Asked Questions
APP SERVICES & ASSISTANCE
Max Accumulated Card Load (total card life)
Max Purchase Transaction Limit (24 hour period)
Up to available balance
Max Card Balance (at any one time)
ATM Withdrawal Limit Standard:
FEES & CHARGES
The primary Fees & Charges are outlined below. For full fees and charges, please read our Product Disclosure Statement.
You will be invoiced monthly in arrears during the first week of the month for every active card you have with us.
Card Renewal Fee (after card expiry)
$6.95 + GST
ATM Domestic Transaction
International Foreign Exchange Fee (for transactions outside of Australia)
Lost / Stolen Card
Refund of balance on Active Card*
*When a refund of balance is requested for an Active Card, a temporary block will be placed on the Card and the balance or portion of the balance can be refunded to your nominated business bank account (this will incur a $15 fee). The Card will be unblocked once the refund has been successfully transferred to your nominated business bank account.