Vasco Pay Prepaid Card

activating & using your card

card fees & limits

Activating & Using Your Card

ACTIVATING YOUR CARD

You must activate your Vasco Pay Prepaid Visa Card before use. To ACTIVATE your card:

  • Download the Vasco Pay App if you are a Sole Trader
  • Check your email for login details to the Vasco Pay Hub if you are an Account Administrator for a company
  • Contact your Administrator if you are part of a company

Downloading the Vasco Pay App

Search “VascoPay” in your Apple or Google Store, and follow the prompts to set up your account. You will need the mobile number and email address that you ordered your card with to log in as well as the last four digits of your card.

By activating your card, you are accepting our Privacy Policy.

When the card reaches its expiry date, you will no longer be able to activate it.

LOADING FUNDS ONTO YOUR CARD

You must load your own funds to this card before use. To do this, click on the ‘Account Details’ button in the mobile app to look up your Vasco Pay BSB and Account Number.

Then, head to the internet banking site of your existing bank and select the ‘Pay Anyone’ or ‘Make a Payment’ option. Enter the BSB and Account Number of your Vasco Pay Card and your full name as the Account Name.

To keep a positive balance on your card, you can create an ongoing payment into your Vasco Pay account from a bank account. When you transfer funds, make sure you select ‘Recurring Payment’ and input the amount you desire e.g. $100/fortnight.

PIN

Your card PIN will be mailed to you separately. If you have not received your PIN, please log into our mobile app and click the ‘SMS My Card PIN’ button. If you are unable to retrieve your PIN via the mobile app, please contact our Customer Support team.

ENTERING AN INCORRECT PIN

For cardholder security, your card will be blocked for 24 hours if you enter your PIN incorrectly 3 times. Please contact Customer Support if you need to reset your PIN attempts. If your card has been withheld by an ATM, please contact us immediately and we will organise a new card for you.

USING YOUR CARD

Once loaded, you can use your card wherever Visa is accepted – online and in-store, in Australia and overseas. Always press CREDIT and enter your PIN when using your card for shopping or withdrawing funds at an ATM.

APPLE PAY, GOOGLE PAY AND SAMSUNG PAY

You can add your Vasco Pay card to Google Pay or Samsung Pay for all Android devices, or Apple Pay for all Apple devices. The Pays allow you to tap and pay on your phones without using your physical card.

HELP / ENQUIRY

  1. Your first point should be your Company Administrator, who can check your balance, block/unblock your card if you don’t have access to the Vasco Pay App.
  2. You can also call our Customer Support line on 1300 857 966. Our business hours are Mondays to Fridays, 9 AM – 5 PM AEST, excluding public holidays.
  3. Email us at:
    [email protected]

Card Fees & Limits

FEES & CHARGES

The primary Fees & Charges are outlined below. For a full list, read our Product Disclosure Statement.

CARD EXPIRY

If you have been actively using your card within 3 months of expiry, you will be issued with a new card. Please ensure your address details are up to date by calling Customer Care. You will be notified 2 months before your card expires. The expiry date is printed on the back of your card.

CARD LIMITATIONS

There are a few things to consider when using your card.

1. Ensure you have activated and have an available balance on your card.
2. Your card cannot be used to ‘Pay at the Pump’ at petrol stations.

IMPORTANT INFORMATION & ASSISTANCE

• Product Disclosure Statement
• Terms & Conditions for Cardholders
• Privacy Policy
• Online Query Service Through ‘Contact Us’
• Frequently Asked Questions

APP SERVICES & ASSISTANCE

  • Card Activation
  • Transaction History and Account Balance
  • Get my PIN (via SMS)
  • Block your Card

Fees

AUD

ATM Domestic Transaction

$0.75

ATM International Transaction (outside Australia)

$2.50

International Foreign Exchange Fee (for transactions outside of Australia)

2%

Transaction Fee

$0

Reload fee

$0

Lost / Stolen Card

$10

Limits

AUD

Max Accumulated Card Load (total card life)

$150,000

Max Purchase Transaction Limit (24 hour period)

Up to available balance

ATM Withdrawal Limit Standard:

$1,000/day

Max Card Balance (at any one time)

$10,000