Frequently Asked Questions

How can I use my Vasco Pay card?

You can use your card to pay via online shopping, in-store, PayWave, or withdraw cash from an ATM. To reload your card, transfer money from an Australian bank account.

How long does it take to receive money on your account?

If the funds are coming from a major bank or financial institution, you will receive your funds within 1 business day. For all other banks, institutions or building/societies, it may take up to 2 business days.

Do your cards work with Apple Pay, Google Pay and Samsung Pay?

Yes, your cards can be added Google, Apple and Samsung Pay! This is pretty straightforward, and we can guide you on the process.

Can I use Vasco Pay overseas?

Of course! You can use your Vasco Pay card at any ATM and anywhere that accepts Visa, the most widely accepted payment issuer in the world.

Can I receive my salary and/or government benefits on my Vasco Pay account?

Absolutely, all your need to do is retrieve your Vasco Pay Account and BSB number and provide them to your employer or government agency.

What are your fees and charges?

We are totally transparent when it comes to fees, so see below a list of our fees and charges.

Are prepaid cards safe?

Like debit and credit cards, our Visa Prepaid Cards are protected by Visa’s Zero Liability Policy, which means that you won’t be held responsible for any fraudulent charges or unauthorised purchases made with your card or account information.

Your funds will be held securely at ANZ, one of Australia’s largest and most trusted banks.

Please feel free to contact our office to learn more about our rigorous security measures and procedures to ensure your funds stay safe.

What do I do if I lose my card?

You can log in your account online, and instantly block your card so that it becomes temporarily inactive. If your card belongs to your company, contact your Company Administrator who can block your card on your behalf.

We advise that your Company Administrator report your card as lost or stolen to us as soon as possible, so that we can issue you a new card.

Are there any limits to the card?

Yes, your maximum card balance is $10,000.

Can I load multiple currencies?

At this stage, you can only load AUD through bank to bank transfers.

How do I contact you for more help?

You can contact our friendly Customer Services team on (02) 9158 6047 or via our Live Chat, available 9am – 5pm AEST, Mondays to Fridays. You can also email us anytime at [email protected].



SMB Monthly Account Fee


ATM Domestic Transaction


ATM International Transaction (outside Australia)


International Foreign Exchange Fee (for transactions outside of Australia)


Transaction Fee


Reload fee


Lost / Stolen Card




Max Accumulated Card Load (total card life)


Max Purchase Transaction Limit (24 hour period)

Up to available balance

ATM Withdrawal Limit Standard:


Max Card Balance (at any one time)